Shipping Policy

It appears you've provided information about the estimated delivery time, shipping methods, tracking orders, addressing incorrect shipping information, returns, and handling damaged items for Fuscent. Here's a summary of the key points:

1. Estimated Delivery Time: Fuscent aims to deliver orders within 5 to 7 business days. Most products are shipped within 24 hours of placing an order.

2. Shipping Method: Fuscent offers FAST & FREE INSURED SHIPPING, with most standard shipments sent through carriers like Blue Dart, DTDC, ECOM Express, and Delhivery.

3. Fulfillment Time: On average, it takes 24 hours to fulfill an order before dispatch.

4. Tracking Orders: Fuscent provides tracking for every order. Customers will receive a confirmation email and/or text message with a tracking ID and a link to monitor their package's journey. It may take 1 to 3 working days for tracking information to become available.

5. Incorrect Shipping Address: Customers are responsible for ensuring the accuracy of the shipping address. If you believe you've provided an incorrect address, contact Fuscent immediately at cs@fuscent.com, use their Contact Us form, or call them at +91 9310756439 for corrections.

6. Returns: All Fuscent products come with a FREE replacement warranty for 7 days from the time of delivery. If a product is defective or doesn't match the description, initiate a return/exchange within 48 hours of receiving the order. Detailed return instructions can be found in their Return Policy.

7. Damaged Items: Fuscent ships items with extra padding to prevent damage, but in rare cases of damage due to mail service mistreatment, customers should contact Fuscent with the order number and a picture of the damaged product. Fuscent will send a replacement free of charge.

Please note that communication with Fuscent should be in English (US) language. For specific inquiries or concerns, you can reach out to Fuscent at cs@fuscent.com or by using their Contact Us form.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact our support team at cs@fuscent.com or call us at +91 9310756439 and we will do our best to reply within 24 hours :)